Returns & Claims Policy

Fanzia distinguishes between:

• Visible shipping damage — reported at delivery with photos.
• Concealed damage — discovered after unboxing, reported within the claim window stated on your packing slip.
• Incorrect or short goods — reported with lot code, quantities, and photos.
• Change-of-mind returns — not accepted. All sales through this portal are final (see Terms of Sale §7).

Approved claims are resolved as a refund, a buyer-approved replacement, or (only if you elect it) account credit. Fanzia will never substitute a resolution you did not choose.

Version 1 — September 2026.