# Returns & Claims Policy (DRAFT)

Fanzia distinguishes between:

- **Visible shipping damage** — reported at delivery with photos.
- **Concealed damage** — discovered after unboxing, reported within the claim window stated on
  your packing slip.
- **Incorrect or short goods** — reported with lot code, quantities, and photos.
- **Change-of-mind returns** — [[POLICY TO BE SET BY OWNERS AND COUNSEL — not yet defined]].

Approved claims are resolved as a refund, a buyer-approved replacement, or (only if you elect
it) account credit. Fanzia will never substitute a resolution you did not choose.

*This document is a draft pending attorney/compliance review and is not yet in force.*